Delivery

Shipments

If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during public holidays).

SAME DAY DISPATCH

If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during Victorian public holidays). If you’ve missed the 2.00pm cut off time, or for reasons your order was not able to be dispatched on the same day, rest assured your order will be dispatched on the next business day.

For urgent orders, we highly recommend contacting our friendly customer service team for assistance. Please find our contact details here

AUSTRALIAN DELIVERIES

2-7 business days 'Receipted Delivery'
$9.99 AUD per order

Deliveries outside of metropolitan areas may take longer.
This service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. When using this service, we FULLY GUARANTEE the delivery of your parcel.

Returns

Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products.

For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Before returning your adult product(s):

Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.

- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- Try new batteries
- Make sure battery connectors are not wet or have moisture
- Hold controls for 3-5 seconds to turn on
- Contact our Customer Service Team for troubleshooting tips

If all else fails, please return the product to the below mentioned address.